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Module "Processes"
ISO 9001:2000 promotes the adoption of a process approach (in other words - description of business process and
process-oriented management of the business system) when developing, implementing and improving quality (environment, food safety) management system (QMS, EMS,FMS).
The process approach is reflected in the structure of ISO 9004:2000 ("Quality Management Systems - Guidelines for performance improvement"),
and also in ISO 9001:2000 ("Quality management systems - Requirements").
To implement the process approach, we need a clear understanding of what is needed to meet the requirements and the value of meeting
them for both the company and the customer. In other words, to start implementing a process approach, we need a tool to describe
the processes. The eventual target is to determine those aspects of the processes which the organization resources must
be focused at to reach the continuous improvement of the processes performance.
The part of this approach is identifying, describing and measuring inputs, operations and outputs of the process
we are looking at. Begin asking the question, "What other processes interact with this process?". In other words, what processes
provide input to or receive output from this process? Who are the stakeholders in this process? Customers and suppliers of the
business processes may nor be forgotten. How do our processes impact them?
To help you in applying and adopting the "Process Approach" philosophy "ISOSystemPlus" provides you with the unique, simple and relevant
technique based on IDEF/0 approach of processes description. It will make you capable in quick and comprehensive describing the processes of your organization,
figuring out the critical steps of importance in each process, identifying links between processes, activities, measures and flows of resources
to be planned and managed. Below is just a snapshot of the long list of tasks which "ISOSystemPlus" will help you to fix:
- Define, classify and describe/document business processes within your company, using IDEF/0-based technique (inputs/resources - suppliers,
outputs - customers and their requirements, process operations - responsible, criteria of the processes evaluation, etc.)
- Determine and fix the range and scope of responsibility and authority within the processes.
- Describe links/interactions within a process and between different processes ("output-input" approach).
- Determine multi-level structure of business processes, make up a "hierarchy tree" of the processes
- Determine parameters of effectiveness of business processes and monitor their performance at regular intervals.
- Assess the needs for resources for business processes and monitor their providing at regular intervals.
- Quick documenting of all aspects of business processes.
- Compose flow-charts of business processes using built-up flow-chart editor.
- Work in "Control of processes" mode - quick searching/filtering/grouping/sorting of process records by needed parameter(s)
- Generate needed reports by "one-mouse" click, convert/save the reports in Word or Excel formats
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